Terms of Service
These terms of service govern your access to the Gateway.gg website and all other services offered by Gateway.gg LTD ("Gateway.gg", "We" or "Us"). We will never ask for your account password. Keep it safe and do not share your password with anyone.
We always try to deliver the best service possible but we cannot guarantee that the services offered are always available and/or working as intended. We take no responsibility or liability for any damages, direct or indirect, caused by the usage of any of the services offered. A cancellation or closure of your account will result in immediate inability to use any of the services offered, including the Gateway.gg website and all servers associated with your account.
If any hacking, flooding, port scanning, phishing, spamming or illegal activity is found we reserve the right to close your account. We reserve the right to proactively close any accounts that show behavior linked to or associated with fraud. Running a Tor exit node or an open proxy is not allowed and will get your account closed. Cryptomining is not allowed and will get your account closed.
If you are under the age of majority in your country you may only purchase any of the services or goods offered by Gateway.gg with the involvement of your parent or guardian. Make sure you review these Terms with your parent or guardian so that you both understand all of your rights and responsibilities. You may not resell any services or content offered by Gateway.gg.
Gateway.gg is not affiliated with Minecraft, Mojang AB and/or Notch Development AB. All brands and trademarks belong to their respective owners. Your registration details may be passed to stripe that provides payment processing services, in order for stripe to better protect service and end-users from unauthorized payments. The terms and conditions may be updated at any time so please ensure that you review it regularly as you will accept any variations if you continue to use any of the services offered by Gateway.gg.
Subscriptions
Subscriptions
If you bind a card to your account, either in your account settings, or when creating a server, your card will be automatically billed for server renewals.
By binding a card to your account, you agree that Gateway.gg LTD may charge that card when one or more of your servers are due for renewal.
When purchasing your server, you can choose a billing cycle that suits you - 3 days, 30 days, 90 days or 365 days. The chosen billing cycle will apply to the server once it is created.
Unless cancelled, at the end of your chosen billing cycle, your server will renew and incur a charge on your payment method.
You can cancel any of your servers through our Control Panel. https://panel.gateway.gg/account/billing
You can unbind cards at any time by pressing the X button associated with that card in the billing settings.
Once your card is unbound, it will disappear from your account, and will no longer be available to renew your Gateway.gg service.
https://panel.gateway.gg/account/billing
If no payment is possible when one of your servers billing cycle lapses, that server may be interrupted. The interrupted server will become unavailable and will reject client connections, however the files will be untouched for a cooldown period. Contact support immediately if your payment fails and you want to keep your server.
In the event that server payment fails, Gateway.gg LTD does not accept responsibility for loss of your server contents, or the consequences of the loss of your server contents.
Minecraft
In order to rent a Minecraft server you must agree to the Minecraft EULA.
By creating a Minecraft server with Gateway.gg LTD, you agree to abide by the Minecraft EULA. https://www.minecraft.net/en-us/eula
Privacy Policy
The only personally identifiable information we collect is your email address upon registration and your IP address. We only use your information to enable you to use the services that Gateway.gg LTD offers. We may share your information with our payment processors for anti-fraud purposes. We do not share your information to marketers or other unaffiliated third parties.
If you want your account deleted and personal data erased you can send a request to our support. Due to anti-fraud reasons we reserve the right to reject your request for data erasure if you have recent purchases with us. Please refer to Recital 47 of the EU GDPR law for more information.
Human Interface
When interacting with Gateway.gg LTD, or any associated sites or deployments, you may interact with humans or other non-human entities.
Cookies
We only store cookie data that is essential for site operation.
How to contact us
If you have any questions about Gateway.gg, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to email us at [email protected].